Privacy Policy
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- Identity Verification Data: Government-issued ID documents, selfies, and biometric data
- Account Information: Name, email address, phone number, and account credentials
- Usage Data: Information about how you use our services, including API calls and verification requests
Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifiers
- Log Data: Server logs, error reports, and performance metrics
- Cookies: We use cookies and similar technologies to enhance your experience
How We Use Your Information
We use the information we collect to:
- Provide Identity Verification Services: Process and verify identity documents and biometric data
- Maintain Security: Detect and prevent fraud, abuse, and security incidents
- Improve Our Services: Analyze usage patterns and enhance our platform
- Customer Support: Respond to your inquiries and provide technical assistance
- Legal Compliance: Comply with applicable laws and regulations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
With Your Consent
We may share your information when you explicitly consent to such sharing.
Service Providers
We work with trusted third-party service providers who assist us in operating our platform. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose your information if required by law, court order, or government request.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access controls and authentication requirements
- Regular Audits: Regular security audits and vulnerability assessments
- Compliance: SOC 2 Type II and ISO 27001 certified infrastructure
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Verification Data: Retained for compliance and audit purposes as required by law
- Account Information: Retained until account deletion or as required by law
- Usage Data: Typically retained for 2 years for analytics and improvement purposes
Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Portability: Request a copy of your information in a portable format
- Objection: Object to certain processing of your information
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@clearpass.com
- Address: ClearPass Inc., 123 Privacy Street, San Francisco, CA 94105
- Phone: +1 (555) 123-4567
Last updated: January 1, 2024